The Leadership Doctor® · Clinics

THEConflictCLINIC™

Building the capacity to navigate conflict and resistance.

Too much conflict comes from things that should never have become conflicts at all. The rest comes from somewhere real: values, structure, history, and expectations. This program teaches you to tell the difference, to find the door the conflict came through, and to decide which conflicts are yours to carry.

The Clinic at a glance

Is this the right Clinic for you?

Find the door the conflict came through, diagnose what kind it is, and carry only the conflicts that are yours to carry.

Who it is for

Leaders, managers, and team members who spend too much time on conflict that should never have started, and who need a clear way through the conflict that is real. It serves workplaces, nonprofits, and volunteer organizations.

The specialist examination

The H.E.A.R.T. Exam™, a self-scoring reading of the posture you bring to conflict, together with a reading of the conflict in front of you.

The program, in the method

Six modules, one for each step.

Examine — The H.E.A.R.T. Exam™. Your posture going in, plus a reading of the conflict in front of you.

Diagnose — Conflict, Diagnosed. The Doors of Conflict: where this conflict came from, what kind it is, and how to tell before you act.

Prescribe — The Bigger Picture. Expectations, the psychological contract, and the discipline of looking past the small issue to what matters.

Treat — Navigating Resistance. What to say, what not to say, and when to say nothing, practiced in scenarios.

Follow Up — Your Conflicts to Carry. The stewardship test: which conflicts are yours, which are not, and how to set them down.

Maintain — Operating on a Different Plane. The Regimen, so that your posture holds when the next conflict arrives.

By the end, you will be able to

Name your own values, triggers, default way of handling conflict, and unstated expectations.

Trace a conflict to its source, and tell whether it came from the heart, from a gap in knowledge or skill, or from the structure around you.

Decide whether a conflict is yours to carry, and step back well when it is not.

Choose the right response, from a direct conversation to mediation, and hold that conversation.

Set expectations early so that the same conflict does not come back.

The outcome

What you leave with, and what makes it different.

What you leave with

Your H.E.A.R.T. Exam™ results and what they mean for how you handle conflict.

A written diagnosis of the conflicts you are actually facing, traced to their sources.

A clear answer to "Is this mine to carry?" for each one.

A conflict conversation you have prepared and practiced.

A personal plan for preventing and withstanding conflict, and The Regimen to keep it.

The full program document in your vault, to keep.

What makes it different

It asks which conflicts are yours before it teaches you how to resolve them. Most conflict training assumes every conflict is yours to fix.

The Doors of Conflict, an original framework, sorts every conflict into one of three families, so you treat the cause and not the symptom.

It treats resistance as something to expect whenever you move anything forward, not as a sign that you have failed.

It begins with your posture, measured by the H.E.A.R.T. Exam™, before it teaches technique.

How it runs

Sessions. Six modules in 90-minute sessions. The schedule is set at your consultation. Each session is 45 minutes of instruction and 45 minutes of practice.

Delivery. One-on-one, in a small group of four to six, or for a team inside your organization.

Options. The full Clinic, or one module at a time.

Included. The specialist examination, every module with practice, the self-paced course, and the full program document in your vault.

Coaching. Available around the program, one-on-one or in a group.

Grounded in Moore's Circle of Conflict; Fisher and Ury's interest-based negotiation; Rousseau's work on the psychological contract; Tuckman's stages of group development.

A good doctor does not prescribe what she has not examined.

Ask about The Conflict Clinic™.

Every Clinic begins with a consultation. Programs are scoped in conversation, the whole Clinic or one module at a time.

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